With Progress Lifelines, we offer a community care alarms that give access to a Contact Centre from your home.
This offers emergency assistance all day, every day, to help make your life easier, safer and more comfortable.
This service will help keep your independence and support you to stay in your home for longer. Also, it provides reassurance and peace of mind, not only for your, but for your family, friends and carers too.
- A trained installer will fit the alarm unit.
- When in place, the system will be tested and you will be given a pendant to wear at all times.
- It will only in your home.
When you press your alarm, you will connect to the Progress Lifeline Contact Centre.
- They will ask some questions and send an Emergency Home Responder (EHR) to your home to help you, if needed.
- They aim to be with you within 45 minutes.
EHRs are trained to deal with a range of situations. For example, assistive lifting after a fall and they will give support and reassurance until medical help arrives.
Cost
- £5.85 per week.
We will invoice you for payment when the service is working.
Note: You will pay your telecoms provider for all calls made to the Contact Centre, at the local rate.
Testing
We recommend the alarm is tested often, either by you, a family member or a carer.
- Do this on a memorable date each month, such as birthday date.
- Just press the pendant, wrist band or red button on your unit. This will connect you to the contact centre.
Note: The test reassures you and the contact centre that your equipment works.
Key safe
If you live on your own, you will need a key safe fitted outside your home.
You will be asked for a four digit number, which will be the security code for your key safe.
Note: We fit these free of charge.
Contact
If you want to know more about the community care alarm service, please contact us:
- See: Gateway to Care.
- Phone: (01422) 393000.
- Email: gatewaytocare@calderdale.gov.uk.
Download the brochure:
