Fees are non-refundable, except in the following circumstances:
- When CAL has cancelled the full course, in which case all fees paid will be refunded.
- Where CAL has cancelled 25% or more of the course’s total guided learning hours, for example due to bad weather or tutor illness, and the session(s) missed cannot be provided via the Google Classroom platform and/or on an alternative date/time. In this instance the learner will be refunded on a pro-rata basis for the session(s) missed only.
- Where there is a complaint made through the Complaints Procedure about the quality of the course which is upheld (this could be a full or partial refund).
- When a fee has been paid in advance of the course start date and CAL has received formal notification of withdrawal from the learner no later than 10 working days before the learner’s start date. If you withdraw later than this, you will not be entitled to a refund. Please note, refunds in these circumstances will have a £15 administration fee applied to help cover our processing and handling costs.
- Where there are exceptional mitigating circumstances.
CAL will endeavour to make all refunds due within 14 days of authorisation of the refund. Refunds will be made to the person who paid for the course where this is different from the person who attended the course.
If the Service needs to alter, postpone or cancel courses or services (e.g. a course may close or merge because there are not enough learners) CAL is not liable for any additional costs incurred by the learner because of the changes.
In the case of learners enrolling on the third or subsequent week of a course, where permitted, the fee amount should be pro-rata to reflect the number of course hours remaining.