Better Living Service - privacy notice

Public Services – Sports Services

Calderdale Metropolitan Borough Council (the Council) is responsible for handling your personal information. Our address is Town Hall, Crossley Street, Halifax, HX1 1UJ. We are registered with the Information Commissioners Office (ICO) and follow UK Data Protection laws to keep your information safe.

This privacy notice explains how your information is used when getting advice and support from the Better Living Service.

What information we collect

We collect the following details from you or from your referring practitioner:

• Name and contact details
• Date of birth
• Weight, height and waist measurement
• GP surgery
• Bookings details
• Gender
• Ethnicity
• Health information including relevant medical conditions and medications

Where you give explicitly consent, we may also ask to collect the following information for monitoring purposes:

• Armed Forces Covenant.
• Details of any disabilities.
• Religion.
• Sexual orientation.
• Gender identity same at birth.
• On Severe Mental Illness register.
• On Learning Disability Register.

Why we collect your information

We collect your details to:

• Manage your referral, check your eligibility and identify your needs.
• Provide you with a Better Living Service account.
• Support you in making changes to your health and wellbeing.
• Monitor your progress.
• Contact you to keep you informed of relevant information.
• Monitor and obtain feedback to help us to understand the effectiveness of the service and to develop and improve future services.
• Administer and protect public funds.

Who we share your information with

Your information may be shared with partner organisations or services to which you are referred to and that you choose to take-up. Your information will only be shared with these services with your permission when you accept the offer of a referral.

Where you receive support from the Stoke Recovery Programme, your information may be shared with the NHS/your GP/Referrers to support your needs.

Where you receive support as part of the Getting Britain Working Programme, your information will be shared with NHS England.

Where you receive support as part of the Waiting Well Programme, your information will be shared with the Calderdale and Huddersfield Foundation Trust.

Your personal information will not be shared with any other organisations. We will never share your information with third parties without your consent unless the law allows us to do so.

The lawful basis for the processing your data

• Article 6(1)(a) and 9(2)(a). Your explicit consent to process personal data given where optional and for monitoring purposes.
• Article 6(1)(e). For the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
• Article 9(2)(h). For the provision of health or social care; and Schedule 1, part 1 of the Data Protection Act 2018.

Retaining your personal information

Your personal information will be kept a maximum of two years from:

• the date of referral if you then choose not to use the service;
• or the date you end using the service.

Your rights

Under UK GDPR, you have the right to:

• Know how we use your data.
• Access your personal data.
• Correct any inaccurate information.
• Ask us to delete your data.
• Restrict how we use your data.
• Get a copy of your data in a portable format.
• Object to how we use your data.
• Challenge automated decisions made about you.

Not all rights are absolute, and some will only apply in certain circumstances. You do not have to pay to exercise these rights. If you make a request, we will respond within one month

How to contact us

To make a request or withdraw your consent, please contact BLT@calderdale.gov.uk.

If you believe we have not handled your data properly, email the Data Protection Officer: information.management@calderdale.gov.uk.

You can also report concerns to the Information Commissioner’s Office (ICO).