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Our social media

Connect with us on social media to stay up to date with our latest news and important local information.

We monitor our social accounts between 9am and 5pm, Monday to Friday, except on public holidays.

Our Communications team run the accounts. At times they need to pass your queries to other Council Services to get information for you. This can delay a reply to you, so please be patient. We will do our best to get back to you as quickly as we can.

Our social media channels



Some services have their own page. We also create pages for certain campaigns. These are:

Like and follow

Please do not be offended if we do not 'like' or follow you on social media. It does not mean we do not like you or are not interested in what you have to say.

We often follow people who have information relevant to our work as a council. These include government agencies, local media and other public sector partners or those with information that may benefit you.

At times, we will try to lend our support to local and national campaigns. We may need to like or follow an account to be able to do this.

Please note: While we may like or follow a social media account, it does not mean we endorse them.

Block and unfollow

We try not to block accounts, but we may take this action for a number of reasons. These include, if a person repeatedly:

  • breaks the rules of a social media platform;
  • ignores our guidelines.

Political neutrality

The Council (not the elected members) must be neutral in how we communicate. Therefore, we ask you not to use our pages to promote party political messages or other content.

We will remove any comments we believe may compromise our obligation to be politically neutral.

Social media guidelines

We would love you to follow us and contact us on these accounts. They are here to provide important information and advice to our residents, businesses and visitors.

We do have some guidelines that we ask everyone to adhere to when they use our social media accounts.

We have a zero-tolerance policy against any form of cyber-bullying. It will not be tolerated on any of our channels.

We do monitor our social media, but if you notice any offensive comments at any time:

  • send us a private message and let us know;
  • or report it via the platform tools.

Please be aware: We will take swift action if any content on our accounts:

  • Is abusive or threatens. This includes swearing, adapted spellings with the same meaning and such.
  • Is defamatory, slanderous, misleading or false.
  • Intimidates our staff, elected members or other users.
  • Is the same message posted multiple times, also known as 'spamming'.
  • Is controversial, irrelevant and off-topic, also known as 'trolling'.
  • Incites hate crime or hate crime words.
  • Is obscene, profane or sexually-oriented.
  • Discriminates in any way.
  • Promotes illegal activity.
  • Promotes individual products or services.
  • Is completely off-topic.
  • Incites abusive and threatening behaviour away from social media.
  • Is private or has details that identify a specific person. This is typically posted with malicious intent and also known as 'doxing'.

What we will do if this happens

It depends on the content, but we will hide or delete it. We may:

  • screenshot posts and consider legal action or send them on to the police to investigate;
  • and/or take immediate action to delete the post and block your account(s).

Safeguarding allegations or disclosures

Safeguarding is very important to us. If you raise concerns on our social media, we will pass them to the relevant organisations to be investigated.

Any posts about safeguarding issues will be removed while they are being investigated.

What we do with your data

We have a number of privacy notices to explain how our services use the information you give us. To view these, please see: Privacy notices for Council services.

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