Cookies are small text files that are stored on your device when you visit a website. We use them to improve your experience on our website.
This policy explains what cookies we use and why we use them. For more about cookies, please visit: Cookiepedia – All about cookies.
Strictly Necessary Cookies
We need these for our website to work right. They let you do things, such as access secure areas, add items to your basket and use online webforms. You can turn these cookies off by changing your browser settings, but doing so can prevent you using some features.
Preference Cookies
These help us to make our website more personal to you, as these remember your choices.
Performance Cookies
These let us monitor our website's performance. They help us to see which pages are doing well and areas where we can improve.
Marketing
We do not actively set any marketing cookies. However, some pages may include content from third parties, such as YouTube videos or Google Documents. These content providers may use their own cookies. We cannot control what cookies are set by these third parties. However, we do give you the option to disable content from these providers.
Third party
We link to some third party systems that we have limited or no control over. These set their own cookies in line with their own policy.
Cookies we may use
| Category | Cookie | Purpose |
|---|---|---|
| Strictly Necessary | CookieControl | To store your cookie settings and stop you from being asked for your cookie preferences repeatedly, on every page. |
| JSESSIONID | A session ID that you may see when you visit our old webpages | |
| x-bni-fpc | Set by our firewall to help improve the security of our website. | |
| x-bni-ja | ||
| x-bni-rncf | ||
| E3SessionID | These may be set by our Oracle integrations. They are needed for some webforms, account functionality and web chat to function. | |
| xdVisitorId | ||
| atgRecSessionId | ||
| CHAT_SESSION_ID | ||
| cp_session | ||
| atgRecVisitorId | ||
| X-Oracle-BMC-LBS-Route | A session cookie set by the network load balancer of Oracle to help improve performance. | |
| ckGDPR | Enables Oracle Engagement Engine General Data Protection Regulation compliance. | |
| __gsas | This may be set when you use our integrated web search which is powered by Google. | |
| Preference | access_high_contrast | This is set when you enable a high contrast theme. |
| access_text_only | This is set when you disable images and browse the website in a text only mode. | |
| noChat | This is set if you ask not to see a web chat pop-up box again. | |
| has_js | This is set by our content management system to identify if your browser supports JavaScript. | |
| googtrans | Google translate functionality which allows you to translate our website into a different language. | |
| Performance | _ga | Provide us with details on how users interact with our site. This helps us improve performance and make our website easier to use. |
| _ga_<ID> | ||
| Marketing | DV | Third party cookies set by Google when you visit a page that contains their content, such as an embedded YouTube video. |
| NID | ||
| 1P_JAR | ||
| CONSENT |