Customer Satisfaction Survey 2025
We want to hear about your experience when you contact us or use our website.
Closing date: Sunday 16th November at Midnight.
View our latest privacy notice for the Neighbourhoods and Cohesion - Equalities objectives consultation survey.
PN0464
Public Services – Neighbourhoods & Cohesion
Calderdale Metropolitan Borough Council of Town Hall, Crossley Street, Halifax, HX1 1UJ is registered with the Information Commissioners Office (ICO) under the provision of the Data Protection Act 2018. The Council takes its responsibilities as Data Controller under the Act very seriously.
This privacy notice explains how your personal information will be processed if you chose to take part in the Council’s Equalities Objectives Consultation Survey.
The following personal information may be collected directly from you:
Under the Public Sector Equality Duty, as introduced by the Equality Act 2010, the Council must adopt and publish their equality objectives every four years. The council is conducting this survey to find out whether these objectives still reflect the needs and concerns of people who live and work in Calderdale, in order to formulate future objectives and policy.
For the planning the provision of future Calderdale Council services.
Your personal information will not be shared with any external organisations. We will never share your information with third parties without your consent unless the law allows us to do so.
Article 6(1)(a) and 9(2)(a) – your explicit consent to process the information for the purposes stated.
Personal information given in the survey will be retained in an identifiable format for a maximum of 12 months from the closure of the survey, at which time it will be securely destroyed.
The GDPR provides the following rights for individuals. Not all rights are absolute and therefore will only apply in certain circumstances:
You also have the right to complain to the Data Protection Officer if you feel that your data has not been handled in accordance with the law. You can contact the Council’s Data Protection Officer at information.management@calderdale.gov.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk
If you wish to make a request, withdraw your consent, or request further information on the survey, please contact Yvette.fisher@calderdale.gov.uk