Customer Satisfaction Survey 2025
We want to hear about your experience when you contact us or use our website.
Closing date: Sunday 16th November at Midnight.
Public Health consultation - integrated health and wellbeing support for adults - privacy notice
View our latest privacy notice for Calderdale Council Online Survey: Integrated Health and Wellbeing Support for Adults Consultation, July - September 2023
Privacy Notice - How we use your information
Calderdale Metropolitan Borough Council of Town Hall, Crossley Street, Halifax, HX1 1UJ is registered with the Information Commissioners Office (ICO) under the provisions of the Data Protection Act 2018. The Council takes its responsibilities as Data Controller under the Act very seriously.
This privacy notice explains how your personal information will be processed if you choose to complete one of the Council’s online consultation surveys.
The type of information we will collect
Some or all of the following personal information, if you have chosen to give it, may be collected directly from you:
- Name.
- Age.
- Sex.
- Gender identity.
- Sexual orientation.
- Address, phone number and email address.
- Ethnicity.
- If you have a disability or long-term health condition.
- Employment status.
We may also collect comments or statements you make in response to questions in the survey.
Why we collect and hold this information
So that we can communicate with people about surveys and consultation (applies to some surveys only).
To consult with the public to gain insight and understand the needs of the residents of Calderdale in order to shape and provide future services.
So that we can monitor the diversity of people taking part in surveys. It is usually important that surveys are as representative as possible of all the different people living in Calderdale. When we monitor the diversity of the people completing surveys, we can identify any gaps and look for ways to tackle them.
Sharing your personal data
Data will be shared between the Council and Snap Surveys: https://www.snapsurveys.com/ (on which their privacy notice can be viewed). Data will also be shared with Community Catalysts: https://www.communitycatalysts.co.uk/ who are leading this consultation. Your personal information will not be shared with any other external organisations. We will never share your information with third parties without your consent unless the law allows us to do so.
The lawful basis for processing your data
Article 6(1)(a) and 9(2)(a) - your explicit consent to process the information for the purposes stated.
Retaining your personal information
Personal information given in the survey will be retained in an identifiable format for a maximum of 12 months from the closure of the survey, at which time it will be securely destroyed. Data held by Community Catalysts will be wholly transferred to Calderdale Council by 30 September 2023.
Your rights
The GDPR provides the following rights for individuals. Not all rights are absolute and therefore will only apply in certain circumstances:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
You also have the right to complain to the Data Protection Officer if you feel that your data has not been handled in accordance with the law. You can contact the Council’s Data Protection Officer at information.management@calderdale.gov.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.
If you wish to withdraw your consent, please contact publichealth@calderdale.gov.uk.