Help us to raise vital funds for Overgate Hospice.
This is an exciting and rewarding chance to meet new people, work and learn about the voluntary sector.
Overgate Hospice operates a strict no smoking policy, which includes the use of e-cigarettes. Volunteers must also comply with the Hospice's alcohol and substance misuse policy.
The job
Please note: There is a three month settling in period.
Hours
- Weekly morning or afternoon session. (Some shops open 7 days a week.)
Report to
- Shop manager; sales assistants and drivers (if applicable).
Training
Full training given:
- Induction includes a 30 minute YouTube video and supporting paper.
- Safe moving and handling via a two minute YouTube video.
Also supported by the Area Manager; Head of Retail; Retail Coordinators and Volunteer Services Team.
The work
Please note: Shop assistant volunteers must be at least 14 years old, which includes Duke of Edinburgh students.
For all shops:
- Answer customer queries, both face-to-face and over the phone.
- Promote Gift Aid.
- Accept and sort donations.
- Identify items to be sold via online auction.
- Steam or iron clothing to remove creases (not furniture shop).
- Price up/ticket items and date items to aid stock rotation.
- Display goods, window dress and restock shelves.
- Stock rotation.
- Handle cash and up.
- Use tills (training will be provided).
- Process returns.
- Help to keep the shop floor and back areas clean, tidy and organised.
- Promote Hospice events.
For furniture shop only:
- Lift heavy furniture.
- Build/dismantle furniture.
- Drive the van/driver's mate.
- Collect/deliver furniture.
Note: Volunteer badge must be worn at all times.
What we are looking for
- An ambassador to represent the Hospice in a positive manner.
- Is respectful to all customers, volunteers and staff, sensitive to people and situations.
- Understands the importance of being confidential.
- A team worker, assisting with all the tasks.
- Reliable, committed and punctual.
- Volunteers must operate within Overgate Hospice's policies and guidelines.
- Volunteers will be medically fit to undertake the role and inform the shop manager/Volunteer Services Team of any changes.
About you
Skills and experience
- Customer service.
- Communication and people skills, to easily build a rapport with customers.
- Flexible, able and willing to do a variety of jobs.
- Uses initiative and can identify jobs that need doing.
- Basic numeracy skills.
Contact
To find out more:
- Phone: (01422) 379151.
- Email: volunteering@overgatehospice.nhs.uk.
- Visit website: Overgate Hospice.