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This content has been translated by a computer program and may not be 100% accurate.

(This content has been translated by a computer program and may not be 100% accurate.)

Rights and responsibilities of the tenant

Tenants have a right to:

  • Live in a property that is safe and in a good state of repair.
  • Quietly enjoy their tenancy without undue interference from anyone.
  • Know their landlord's identity with an address for service of notices.
  • Expect professional management.

Tenants are expected to:

  • Look after the property and not to cause any damage (fair wear and tear excepted).
  • Report all repairs to the landlord and letting agent.
  • Pay the agreed rent on time, even if repairs are needed or you are in dispute with your landlord. 
  • Pay other charges as agreed with the landlord, for example Council Tax or utility bills.
  • Repair or pay for any damage caused by you, your family or friends.
  • You should give your landlord access to the property to inspect it or carry out repairs. Your landlord must give you at least 24 hours’ notice and visit at a reasonable time of day, unless it’s an emergency and they need immediate access.
  • Live as a member of the local community and not to cause any nuisance or harassment to neighbours or take part in any anti-social behaviour.
  • If you do not know who your landlord is, write to the person or company you pay rent to. Your landlord can be fined If they do not give you this information within 21 days.

For further housing information and advice, visit: Shelter.

For more about housing standards, see: Repair and maintenance of houses.

If you have reported things that need to be fixed to your landlord, which have not been done, contact us:

Community Safety: