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Noise pollution

Details about types of noise pollution, how it can impact people's lives and how we tackle it.

We understand the disruption and stress that excessive noise can cause in people's lives.

Each case will be dealt with separately and we will:

  • Assess the impact of the noise on people's overall well-being;
  • and do all within our legal powers to resolve these issues.

What we can do

Neighbours

For many people, excessive noise can be a source of annoyance and stress. It can interfere with everyday life, cause sleep disturbance and can also affect your health.

We understand how annoying noise can be! So, we offer a range of services that can help resolve many of these problems.

What you can do

Politely speak to the person responsible for the noise and let them know it is causing you a problem. They may not be aware of the impact it has on you.

If you are not able to speak to them, you could sending a letter. To help you do this, we have a sample letter: 

Diary

Keep a diary for at least two weeks. for more about this, please see: Noise diary

What we will do

  • When we get your noise log we will assess it. If we believe it is a justified complaint, we will visit the person (allegedly) causing the noise. The visit is to:
    • outline the details of the complaint;
    • ask them to moderate the noise;
    • and tell them what further action we may take.
  • If the noise persists, we will attempt to monitor the noise to see if it amounts to a statutory nuisance. We will visit your home up to three times or install equipment to monitor any noise.
  • If we witness the noise and decide it is a statutory nuisance then we will serve a noise abatement notice on the person responsible.
  • If a person fails to comply with a noise abatement notice, we can:
    • Seize and confiscate audio equipment;
    • and prosecuting offenders at magistrates' court.
  • This can take up to three months. We will do the initial investigation within seven days of getting your noise log.

Please note: We can only take enforcement action if the noise is:

  • Persistent;
  • unreasonable;
  • and at levels that meets legal standards.

Businesses

For commercial, business and industrial noise, we will investigate and will contact you if necessary.

Making a complaint about noise

If you have tried to speak to your neighbour, but the noise continues, report it.

Report a noise concern

We will send you a letter to confirm we have received your complaint.

Noise diary

After you report a noise concern, you may wish to fill in a noise diary to record your concerns.

One will be sent to you along with your acknowledgement letter. You can also download one:

Your diary will be used to assess if your complaint is valid. It may also be used as evidence in any legal proceedings.

Diary entries

  • They must be true, accurate and represent the situation.
  • They should be made at the time of the incident.
  • Make sure start and finish times are accurate.
  • Keep a diary of the noise for two to four weeks.

Submit a noise diary

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