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Housing advice

Find out how to get free and confidential housing advice. This is for those who have housing problems, are homeless or are threatened with homelessness.

We offer free and confidential advice to anyone who has housing problems, is homeless or threatened with homelessness.

Our advisors can help with:

  • Rent and mortgage arrears.
  • Benefits.
  • Rights of landlords and tenants.
  • Local housing options.
  • Possession proceedings.
  • Relationship breakdown.
  • Domestic violence and abuse.
  • Applications for social housing (Together Housing Group and other housing associations).

Who can use the service?

  • Anyone over 16 years old.

How to access the help you need

  • Phone: 01422 392460.

If you have an urgent problem, we will normally see you on the same day. You can also make an appointment for a time that suits you.

If you are homeless or threatened with homelessness, we will see you on the same day you contact us. Depending on your circumstances, we will refer you to the Temporary Accommodation and Support Service team or to a hostel.

For more about this, please see: Homeless or at risk.

Temporary accommodation and support service

We can offer a place to live for those who are (or could be) eligible for help, phone: 01422 392460.


Web chat: Our advisers are available to help, Monday to Friday, between 9am and 5pm. Chat now

An advisor will phone you within one working day of your enquiry or a time that suits you.

You can talk about your housing issues freely. Any advice we give will be followed up in writing to confirm what we have said if needed. In some cases, an appointment will be made for you to meet with an advisor.

Mental health support services

The Housing Support team offers advice, support and practical assistance. This is to clients with mental health needs who are supported by the community mental health team. It is to help clients to get and keep their own tenancies.

We can also give advice to professionals, family and carers. For more details, please email:

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