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Cashless parking

Cashless parking is available across the borough at every Council managed parking space.

APCOA Connect is the current provider for our cashless payment system. They have an app which can be used in all Council managed on-street and off-street parking spaces.

Where to find the APCOA Connect parking app

How do I pay?

Once the app is downloaded, you will need to:

  • Register your details.
  • Enter a location ID number (displayed on the side of the ticket machine).
  • Select/add your vehicle.
  • Select the length of time you wish to park for.
  • Pay using a debit or credit card.

If you need to extend your parking session, you can do this:

  • Via the app or over the phone.
  • There will be no need to return to your vehicle.

Important note: This can only be done if it is within the maximum stay period of your chosen parking location.

What are my other payment options?

  • Pay over the phone: 01895 262 122 (APCOA Connect).
  • Cash (at the ticket machine). Please note: There is no physical debit/credit card facility on the actual ticket machines. No change is given and overpayments are accepted.

Where is the cashless information and location ID number displayed?

On the side of each ticket machine there will be:

  • Details of how to pay using the app.
  • A unique location code. (This is needed for the system to find your location.)
  • A phone number to call to pay over the phone. (You will need the same information this is needed for the app.)

How much will it cost to use the app?

  • 8p per transaction.

There is an optional text reminder to confirm your transaction and another to notify you of the expiry time.

  • These cost 5p per text.

This optional extra can be enabled/disabled by the user within the app. (Select manage account/SMS.)

Will permit holders and disabled badge holders be affected?

No. As long as a valid badge or permit is clearly on display in their vehicle, when parked.

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