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This content has been translated by a computer program and may not be 100% accurate.

(This content has been translated by a computer program and may not be 100% accurate.)

The law and you

We explain the law around highways claims on this page.

Calderdale Highways operate 24 hours a day, 365 days a year. This is to make sure:

  • roads and pavements of Calderdale are safe;
  • defects that occur are look at and repairs are carried out as soon as possible.

It works to minimise defects, preserve the existing infrastructure and allow the safe movement of all road users.

You might think about making a claim, if:

  • you were involved in an incident that resulted in injury or damage to your property;
  • and you believe it was the fault of the highway authority.

Please note: UK law dictates that the claimant must be able to prove that the highway authority has been negligent. You must be able to show in a court of law:

  • The highway has not been maintained correctly, as set out in the code of practice and that it was dangerous.
  • This was the direct cause of the injury or damage.

When we get a claim, we gather inspection records, service requests and photos. We use these to:

  • provide our legal defence;
  • and prove that we have taken all reasonable steps to make sure the highway was safe.

We successfully defend most highway claims. Any settlements that are paid out to claimants are funded from budgets used for the maintenance of roads and pavements.

We always work to combat fraud. Anyone found to have made a fraudulent claim will be prosecuted.

We work closely with a national network of police, insurance companies and solicitors to identify those involved in fraudulent claims.

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